Account Deletion and Data Retention

This page explains how to delete your Lectella account or ask us to delete some of your data while keeping your account.

Deleting your account does not cancel a subscription. Deleting your Lectella account and cancelling a store subscription are separate actions. Before you delete your account, turn off automatic renewal in the subscription settings of the store where you purchased so you are not charged again. If you need help, contact support@lectella.com.

How to delete your account

• Open your account settings and choose "Delete account".
• Confirm your decision on the next screen.
• Or write to support@lectella.com from the email address on your account.

Delete some of your data without deleting your account

• Open Profile, choose "Edit profile", then choose "Photos" and delete an individual profile photo. This deletes the photo from your profile. If you have fewer than four approved photos after deleting one, your profile will not appear in the browse feed until you add enough approved photos.
• To ask us to delete other data while keeping your account, write to support@lectella.com from the email address on your account and say which data you want deleted. We will process your request within 30 days.

We may keep some information as described in "What we may keep" below.

Some data cannot be removed while your account exists because Lectella needs it to work, including the email address used to sign in and the verification result that keeps your profile verified. To delete either, delete your account.

What gets deleted

Your profile, photos, biographical information, preferences, the message history visible to you, and your account credentials. Your profile becomes inaccessible to other members at the time you confirm deletion. We will process your deletion request within 30 days.

What we may keep

We may retain limited information for the following purposes, and only for as long as legally necessary:

• Billing, tax and accounting records.
• Fraud and abuse prevention, including a fraud blocklist where necessary to protect other members.
• Legal holds and compliance with court or regulatory orders.
• Aggregate, de-identified analytics that cannot be linked back to you.
• Records of support correspondence.

New York members

If you are a New York member, you may request that the personal information you provided be returned to you or deleted at the end of your membership, subject to the retention purposes above. Write to support@lectella.com.

Reactivation

Once your account is deleted, it cannot be reactivated. You may create a new account, subject to our Terms and Community Guidelines.

Contact

support@lectella.com. We respond within two business days.